FAQ

Here is a list of Frequently asked questions for toposports.

Q1.I am receiving 'Error 201 Tunnel Failed' or 'Error connection timeout'.

A1.It means that network options are not conifgured correctly on the device. To configure network options do the following:

  • Select 'Network Options' on HomeScreen. This will take you to a Screen that says: 'Select a transport screen'
  • Click Menu->AutoDiag. This will try to figure out the network settings for you. If it succeeds it will prompt you to 'Save' the network options.

If you know your Network Setting, please configure it manually on this Screen.

Q2. My device supports Wi-fi. I want to use Wi-fi to download the maps.

A2. You can configure your 'Network Options' manually. Please note that once you set Wi-fi manually and you go to an area where you do not have 'Wi-fi' coverage, you will have to set your 'Network Options' again.

  • Select 'Network Options' on HomeScreen. This will take you to a Screen that says: 'Select a transport screen'
  • Select 'Wi-fi' and run 'Diagnose'.  If it succeeds it will prompt you to 'Save' these settings.

Q3.  I am running out of disk/flash space. What should I do?

A3.  You can do the following to free up disk space.

  • You can delete maps you no longer need. We let you download the same map multiple times. You can download the map of same resort again.
  • You can delete older tracks. Before you delete older tracks, we recommend that you export your tracks. To export tracks, select the tracks you want to export, and select 'Export' from the menu.

Q4.   Do I need cellphone coverage or internet connectivity on the slopes for the software to work?

A4. No. Once the resort map is downloaded to the device, you do not need cellphone or internet coverage for the software to work.

 

Q5. How do I enable GPS on Verizon Blackberry Storm,  Blackberry Tour and Blackberry Bold?

A5. You must enable GPS on verizon's Blackberry Stom and Blackberry tour to use GPS features of the software. To enable GPS do the following:

Q6.   I am a verizon customer. Would this software work for me?

A6. Features that do not use GPS would work on all Blackberry devices running OS, higher than or equal to 4.2. If you are using GPS, the following devices would work for Verizon customers.

  • Blackberry Tour
  • Blackberry Storm 
  • Blackberry Bold
  • 9330

Q7.   I am an AT&T customer . Would this software work for me?

A7.  Yes, if your device is running OS, higher than or equal to 4.2.  AT&T does not lock the GPS on blackberries they sell. The software can be dowloaded for free.

Q8.   I am a Sprint  customer . Would this software work for me?

A8.  Yes, if your device is running OS, higher than or equal to 4.2.  Sprint does not lock the GPS on blackberries they sell. The software can be dowloaded for free.

Q9.  I have a blackberry from a smaller carrier. How do I check if the software works for me?

A9. Features that do not use GPS would work on all Blackberry devices running OS, higher than or equal to 4.2.  For GPS related features to work, the GPS chip should not be locked by your carrier. You can either contact your carrier or send us an email and we can look up that information for you.

 

Q10.  Can I export recorded tracks ot of my blackberry?

A10. Yes, you can. Go to 'View Tracks[ -> 'Resort' -> Day and Select the tracks you want to export. 

Q11. How do I launch track recording?

A11.

  • From the HomeScreen, do "Select Map"-> "Your quad ". This will open the map of  "Your quad".
  • Once you are looking at the map of "Your quad", press Menu. From the menu, select "Record". If your device has GPS this will turn on track recording. You would initially see "Scan" in red color at the bottom right of your screen. This is when the device is scanning the sky to lock on to Satellites. When the device is locked onto satellites,  it will show "Rec." in Red at the bottom right corner of your Screen. Sometimes locking on to satellites can take a minute or so. So please allow at least a minute or so for the indicator to turn to "Rec."
  • To turn off Recording  at any point, when on the "Your quad's" map screen, press Menu and select "Stop".

 

Q12. How do I view my location at any time?

.A12.  To view your location at any time:

  • When you are looking at the map, press Menu, select "MyLocation". This will show you your location on the map. Again this will be instantaneous if the device is locked onto satellites. Otherwise, it will show "Locating" at the bottom of the screen until it is able to locate you.

 

Q13. What is "Interval" under Options?

A14. The interval setting determines how frequently we record your position, speed etc. By default the value is 3 second. You can change this number to lower for more frequent sampling or turn it higher to  save on battery .  For an AT&T curve, we were able to track for 6 to 8 hours with interval as 1 second. 

 

Q14.  During map download, I get this error: “java.io.IOException:  HTTP response code: 413”.   What does it mean  and how can I get around it?

A14.

Please try the following to get around this error.

1.  From HomeScreen of the app, Select NetWork Options -> 'DIRECT-TCP'. 
From menu select "Diagnose". If that succeeds, it will prompt you to save "Direct TCP" as transport.
 
- Try downloading your map again if "Direct TCP" succeeds.
 
2. If "Direct TCP fails, please try the following:
- From HomeScreen, Select NetWork Options -> 'WAP2'. 
From menu select "Diagnose". If that succeeds, it will prompt you to save "WAP2" as transport.
 
- Try downloading your map  again if "WAP2" succeeds.
 

If all fails, please contact support@toposports.com with the name of your carrier and we will troubleshoot it for you.

 

Q15. How does the app get to my device?

A15 The app get downloaded OTA (over the air) using the phone's data plan. If you are able to check email and serf internet on your blackberry then you already have a data plan.

  • On you blackberry, start  you browser and click on software tab at toposports.com. You can go to the software tab directly from here.
  • On the softwar page, click on the 'download' link for your device.

Please note that you have to use blackberry internet browser to download the software.

Q16. I am on Vodafone UK. Would the app work for me?

A 16. Yes we have blackberry owners on Vodafone UK network using the app.

Vodafone users need to give permissions to allow the applications to access web. So you might have to do the following for a blackberry running on Vodafone UK network.

Instructions for all blackberry vodafone users

1.  Use the Vodafone WAP browser. It is called Vodafone live. Click on the icon. It would take you to a 'first time user' page that you must respond to before you can get any further. This needs to be done once.

(All the request made by our app were most likely going to this Portal instead of coming to our servers.).

2. Once you have used the WAP browser, from the Network Options on our app, select 'WAP2', diagnose and select 'Yes' when prompted to save.

Now you should be able to refresh map list,  download maps etc.

If you have a blackberry with  wifi access

If your blackberry has wi-fi access, please choose 'wi-fi' from Network Options of the app, diagnose and select 'Yes' when prompted to save.
 

Q17. I am on O2 UK. Would the app work for me?

A 17. Yes we have blackberry owners on O2 UK network using the app.

If you have a blackberry with  wifi access

If your blackberry has wi-fi access, please choose 'wi-fi' from Network Options of the app, diagnose and select 'Yes' when prompted to save.

Instructions for all O2 UK users

1.  From HomeScreen of the app, Select NetWork Options -> 'DIRECT-TCP'. 
From menu select "Diagnose". If that succeeds, it will prompt you to save "Direct TCP" as transport.
 
- Try downloading your map again if "Direct TCP" succeeds.

2. If default options with 'DIRECT -TCP' fail, please  diagnose 'DIRECT-TCP' with the following settings:

 

APN address: mobile.o2.co.uk
Username: mobileweb
Password: password

 

 

Try downloading your map again if "Direct TCP" with above settings  succeed.

3. If "Direct TCP fails, please try the following:
- From HomeScreen, Select NetWork Options -> 'WAP2'. 
From menu select "Diagnose". If that succeeds, it will prompt you to save "WAP2" as transport.
 
- Try downloading your map  again if "WAP2" succeeds.
 

Q-18 How do I select map to download?

A-18 There are two ways to download maps:

  1. Select from one of the featured quads:
    • We  have created a list of over 2000 popular quads, organized by State->Area of interest. For e.g. for yosemite, we have grouped all the popular quads covering yosemite and the area nearby under California->Yosemite. 
  2. Search for maps:
    • You can search for quads by map or feature name. For e.g  if you are going to 'Muir woods' for a hike, simply search for Muir Woods. It will show you a list of relevant maps. We suggest that you also select the state name when searching to narrow down the search results.  In this case , if you were looking for Muir woods national monument near San Francisco, please select the state 'California' when searching.

 

Q-19 Do I need to manually switch to a new quad as I scroll across the map?

A- 19No, the app takes care of this automatically. As you scroll across the map, it will automatically load nearby quads for display if you have already downloaded them.

 

Q-20 Are the maps GPS accurate?

A-20Yes, the maps are GPS accurate. They have been reprojected to WGS84, the standard used by GPS chips in all mobile and embedded devices.

Q-21 How do I create a custom way point?

A-21There are two ways to create a custom way point.

  1. Create waypoint for your current location usingyour GPS

          In this mode the app automatically figures out your current location using the device GPS, and prompts you to enter the way point name once the way point is created.

      2. Manually select a point on the map

         In this mode you can scroll through the map to manually select a point where you wan to create the way point.

Q-22 What are POIs?

A-22 POIs are points of interest.  With every downloaded quad, we also provide a list of POIs extracted from the data supplied by US Board on Geographic names(BGN).

 

Q-23 Is POI search offline?

A-23

Yes, all POIs are stored on the device. Searching for POIs in downloaded maps does not require any internet connectivity.

 

Q-24 How do I search for waypoints I have created manually?

A-24 Waypoints are automatically searched when you do POI search. So doing a regular POI search would also show your way points.

Q-25 Does the app recored vertical ascent/descent?

A-25 The app does record vertical. However they are not shown by default in the stats. Most of the blackberry devices that we tested with return an incorrect vertical          value.  This is a problem with GPS chipset on blackberry devices. We did find that the value was correct in some devices like Storm2, Verizon Tour etc. If you               would like to see vertical ascent/descent in stats, please do the following:

         -From HomeScreen of the app, select Options

        - Check the box, which says vertical and 'Save'

        Once that is done, the app would show vertical in the stats.

 

Q-26 Can I add additional zoom level to the maps?

A-26 Yes, to enable an additional zoom level, please do the following:

- From HomeScreen of the app, select Options. Then,

- Check the box that says "Enable digital zoom" and click "Save".